Skip to content
Fresh Cleaning Company
  • Home
  • About Us
  • Services
  • Contact
  • BOOK NOW
    BOOK NOW
How do I pay my cleaner?
Will I have the same cleaner each time?
How do I know cleaners will do what I want them to do?
Do I have to schedule a regular clean at the same time each week or fortnight?
What is an after-builder clean?
Can you clean before and after my party?
Which areas do you cover?
What insurance do you have?
How do I book?
How much is an oven clean?
Do I need to do anything to prepare for my cleaner?
What days and times do you clean?
If I’m not happy, how do I complain?
How do I pay my cleaner?

At The Fresh Cleaning Co. we like to keep things simple – and that includes how you pay. Paying by bank transfer is simple, easy, safe and secure. You’ll be sent an invoice for your domestic clean which you pay with a few clicks on your PC. If you prefer, you can also pay by cash. We can arrange this when you book your cleaning team.

Will I have the same cleaner each time?

We know that our regular domestic cleaning customers like to see the same cleaner which is why we do our best to keep the same cleaners and clients together. As you can imagine, this isn’t always possible. What we do is to create a hub of cleaners around regular domestic cleaning clients, so that you will become familiar with your cleaning team.

How do I know cleaners will do what I want them to do?

There are several ways in which we make sure that you get the right cleaning service:

When you book with us – our admin team will ask what you need your domestic cleaner to do. Depending on what you want and need, you will be advised as to how often they need to clean your home or property, as well as how many hours to hire them for. We pass on the specific cleaning information to the cleaner before they arrive.

The cleaner checklist – we have a cleaner checklist which you can download and print, leaving this for your cleaner. They will complete the form as to what they were able to clean in the available time. This is great for when you are not home.

Leave a note –  you can also leave a note for your cleaner, asking them to focus on specific areas of your home too.

Feedback to us – we love to hear from our customers so if there is something not right or you want to make a change, email the team hello@freshcleaning.co.uk or call us on 01492 330300.

 

Do I have to schedule a regular clean at the same time each week or fortnight?

No, you don’t have to schedule your weekly, fortnightly or monthly clean at the same time and day each time.  Most of our customers prefer the regularity of their cleaner attending at the same time on the same day but we are flexible. Wherever possible, we will accommodate any changes in dates and times.

What is an after-builder clean?

Renovations to your home are exciting and even though builders will remove building waste, they don’t clean and mop the floors! 

Our team of cleaners provide an excellent after-builder cleaning service. They will clean away the dust and grime from all surfaces and floors, leaving you to enjoy the home improvements you have invested in. Click the ‘book now’ button at the top of the page or to find out more, email us on hello@freshcleaning.co.uk 

Can you clean before and after my party?

Yes, we can! Our professional cleaning team are on hand to clean party venues, including your home, before and after a party – or you can opt for an after-party clean only. Pricing depends on the number of cleaners you want as well as the venue and location. Get in touch to discuss your requirements hello@freshcleaning.co.uk

Which areas do you cover?

We offer professional domestic cleaning services across Conwy county including:

Rhyl, Abergele, Llanddulas, Old Colwyn, Colwyn Bay, Rhos on Sea, Penrhyn Bay,

Llandudno, Llandudno Junction, Deganwy, Conwy and further afield too.

What insurance do you have?

Our cleaners are fully insured with Public Liability insurance. They are also trained to use all our cleaning products and we have risk assessments in place for all our cleaning activities.

How do I book?

Booking a domestic cleaner with Fresh Cleaning is simple and easy:

CALL us on 01492 330300

EMAIL us on hello@freshcleaning.co.uk

How much is an oven clean?

Our professional oven cleaning service in North Wales is popular and no wonder – the results we achieve are amazing. 

Our oven cleaning prices are also some of the best:

  • Single oven £45
  • Double oven £55
  • Freestanding oven, including hob clean £60
  • Range 90cm or AGA £90
  • Range 110cm or AGA £110
  • Cooker hood £15
  • Hob cleaning £12.50
 
Do I need to do anything to prepare for my cleaner?

No because our cleaners are trained to work quickly and efficiently. We know of customers who clean the bath or shower before their domestic cleaner arrives! There really is no need.

What days and times do you clean?

We offer, as a rule, domestic cleaning services Monday to Friday, 9am to 5pm. We do appreciate however, that there may be instances where you need us at other times. Call us on 01492 330300 or email us hello@freshcleaning.co.uk if you need to change a cleaning time.

 

If I’m not happy, how do I complain?

We’re sorry you are unhappy with the cleaning service but thank you for giving us opportunity to sort out the problem.

In the first instances, speak to your cleaner but if you are still unhappy or want to feedback as to how we can improve our domestic cleaning service, please call us on 01492 330300.

Newsletter Sign Up

Established in 2015

We are the most trusted domestic cleaning service in North Wales, Covering Llandudno, Rhos on Sea, Colwyn Bay and beyond.

Fresh Cleaning Ltd, Fresh House, Unit 3A, Nant y Gamar Road, LLANDUDNO LL30 1BW

01492 330300

  • Blog
  • FAQ
  • Cleaner Checklist
  • Covid-19 Policy
Copyright © 2026 Fresh Cleaning Company